Refund Policy
Deposits, refunds and cancellations explained clearly.
Effective date: November 9, 2026
Buying a puppy is different from buying anything else online. A puppy is a living animal, and once we hold one for your family, we turn other families away. This policy explains how deposits, refunds and cancellations work at CB Great Dane Puppies so there are no surprises for either of us.
Overview
We keep our rules simple and fair. If we cannot deliver what we promised, you get your money back or a different puppy, your choice. If your plans change, we do our best to help by moving your deposit to another puppy rather than leaving you empty handed. Health concerns are handled through our 12 month health guarantee, not through a standard return.
Deposits
- Amount: a $300 deposit reserves your chosen puppy and is credited toward the $900 purchase price.
- Refundable in full: your deposit is refunded in full if we cannot release the reserved puppy to you, for example if a health concern is found before departure. You may choose a refund or move the deposit to another puppy.
- Transferable instead of refundable: if you change your mind, the deposit is not refunded in cash. Instead, it can be transferred to another available puppy or to a puppy from a future litter.
- Transfer window: a transferred deposit stays valid for 12 months from the date it was paid. After 12 months, an unused deposit expires.
Balance Payments
The remaining balance of $600 is due before pickup or shipping. Once the balance is paid, we begin arranging delivery or confirm your pickup appointment. If you cancel after paying the balance but before your puppy leaves our home, the balance is refunded, while the $300 deposit follows the deposit rules above.
Cancellation by the Buyer
Life happens, and we understand that. If you need to cancel before pickup or shipping, please email us as soon as possible. Here is how a cancellation is handled:
- Any balance you have paid is refunded.
- Your deposit may be moved to another available puppy or a future litter within 12 months.
- Delivery fees follow the delivery rules below.
A reservation may be cancelled by us if the balance is not paid by the agreed date and you have not been in touch. In that case the deposit is treated as a buyer cancellation.
Cancellation by CB Great Dane Puppies
On rare occasions we may need to cancel a reservation. This could be because a puppy shows a health concern before going home, or because we believe a placement is not the right match. When we cancel, you will receive a full refund of everything you have paid, or you may move your payment to another puppy. The choice is yours.
Delivery Fees
- Refundable: delivery fees are refunded in full if the trip has not been booked yet.
- Non refundable: once a pet transport driver or flight nanny has been booked, the delivery fee cannot be refunded, because those costs are already committed on your behalf.
- Delays we cause: if we must postpone a trip for a reason on our side, we will rebook it at no additional cost to you.
You can learn more about travel options on our pickup and delivery page.
Health Related Returns
Every puppy comes with a 12 month health guarantee covering congenital and hereditary conditions that seriously affect health. If a covered condition is diagnosed, the remedy is a replacement puppy of similar value from a future litter or a partial credit toward a future puppy, at our discretion. Cash refunds are not offered under the health guarantee. A replacement normally requires the puppy to be returned to us unless a veterinarian advises against it. Full details are on our health guarantee page.
72 Hour Vet Exam
Your puppy must be examined by a licensed veterinarian within 72 hours of homecoming. This visit protects your puppy and keeps the health guarantee valid. If your vet finds a serious problem during this exam, email us right away with the written findings so we can work it out together. Skipping this exam may void the health guarantee.
No Returns for Change of Mind
Once your puppy has gone home, we cannot accept returns for a change of mind, allergies, housing changes or behavior that is normal for a young large breed dog. Please think carefully before you commit.
That said, we never want one of our dogs to end up somewhere unsafe. Under our sales agreement, we have first right of return. If you can no longer keep your dog at any age, contact us first and we will take the dog back or help find a suitable new home. No refund is given in that case. You can read the full agreement on our sign contract page.
How to Request a Refund
To request a refund or a deposit transfer, email info@cbgreatdanepuppies.com with your full name, the puppy’s name or listing, the date of payment and a short explanation. We usually reply within 24 hours.
- Approved refunds are processed within 7 to 10 business days.
- Refunds go back to the original payment method.
- Your bank or card provider may take a few extra days to show the credit.
Contact Us
If anything in this policy is unclear, please ask before you place a deposit. Email info@cbgreatdanepuppies.com or use our contact form. This policy works together with our Terms of Service.